Privacy Policy

Containerzone
Effective Date: 01-07-2025
Last Updated: 08-01-2026

1. Introduction

Containerzone (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and freight forwarding services.

We operate as a full container load (FCL) freight forwarder, specializing in domestic rail transport of shipping containers throughout Australia.

2. Information We Collect

2.1 Personal Information

When you use our website or services, we may collect:

Contact Details: Full name, email addresses, phone numbers
Business Information: Company name, ABN/ACN (if applicable)
Location Information: Residential and commercial addresses, pickup and delivery locations
Service Details: Job and booking information, container requirements, cargo descriptions, delivery instructions
Communication Records: Correspondence with our team, quote requests, service inquiries

2.2 Automatically Collected Information

Our website automatically collects:

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, referring website, clickstream data
Cookies and Tracking: See Section 8 for detailed information

3. How We Collect Information

We collect personal information through:

Online Quote Request Forms: When you request a freight quote via our website
Email and Phone Communications: When you contact us for inquiries or bookings
Service Delivery: Information provided during the booking and transport process
Website Interactions: Through cookies, analytics tools, and website forms
Third Parties: From contractors or partners involved in your delivery (with your consent)

4. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: Processing bookings, arranging container transport, coordinating pickups and deliveries
Communication: Responding to inquiries, providing quotes, sending booking confirmations, and service updates
Operational Coordination: Sharing necessary details with rail operators and contractors to complete your delivery
Business Operations: Invoicing, payment processing, record-keeping, and account management
Marketing: Sending newsletters, promotional offers, and industry updates (with your consent)
Website Improvement: Analyzing website usage to enhance user experience and functionality
Legal Compliance: Meeting regulatory requirements and resolving disputes

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your personal information with:

Transport Contractors: Pickup and delivery addresses, contact phone numbers, and delivery instructions necessary to complete your freight movement
Rail Operators: Details required for domestic rail transport coordination
Payment Processors: Information necessary to process payments (we do not store credit card details)

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Storage and Security

Storage Location: All personal information is stored on secure servers located in Australia
Security Measures: We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or destruction
Password Security: All Containerzone staff members with access to client data are required to:
- Use strong, complex passwords that meet industry security standards
- Change passwords on a regular basis (minimum every 30 days)
- Never share passwords or access credentials
- Use unique passwords that are not reused across multiple systems
Access Controls: We maintain strict access controls, ensuring only authorized personnel can access personal information based on their job requirements
Regular Security Reviews: We conduct regular reviews of our security practices and update our systems to address emerging threats
Data Encryption: Sensitive data transmissions are protected using industry-standard encryption protocols
Limitations: While we strive to protect your data, no internet transmission is 100% secure. You provide information at your own risk

7. Data Retention

We retain your personal information for 12 months from the date of your last interaction or completed service, unless:

A longer retention period is required by law
The information is necessary for ongoing business relationships or dispute resolution
You request earlier deletion (subject to our legal obligations)

After the retention period, we securely delete or anonymize your personal information.

8. Cookies and Tracking Technologies

8.1 What We Use

Our website uses:

Essential Cookies: Required for website functionality and navigation
Analytics Cookies: Google Analytics to understand website usage and improve performance
Marketing Cookies: To track conversions and measure advertising effectiveness

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information about cookies and how to manage them, visit www.aboutcookies.org.

9. Marketing Communications

9.1 Email Marketing

With your consent, we may send:

Newsletters with industry updates and company news
Promotional offers and service announcements
Freight tips and logistics insights

9.2 Opting Out

You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly (see Section 12 for contact details)

Note: You will continue to receive essential service-related communications (booking confirmations, delivery updates) even if you opt out of marketing.

10. Your Privacy Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal retention requirements)
Restriction: Object to certain uses of your information
Portability: Request your data in a commonly used format
Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the details in Section 12.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Containerzone
Phone: 1300 148 802
Address: Level 57, 25 Martin Place, Sydney NSW, 2000
Email: info@containerzone.com.au

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us using the details in Section 12. We will:

Acknowledge your complaint within 7 days
Investigate the matter thoroughly
Respond with our findings within 30 days

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were made. We encourage you to review this policy periodically.

Continued use of our website and services after changes constitutes acceptance of the updated policy.